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Shipping charges will automatically default within the checkout process. The day you place your order does not count as a shipping day. If you wish to order to an address outside of the U.S.A for wildflower seed products or you wish express shipping, please call us Toll Free at 855-846-9453 during our business hours (10am-5pm EST) or e-mail us your shipping address and we will reply with the actual shipping charges and/or regulations to your location. Bulbs and live plant products cannot be shipped outside the U.S.A due to specific country rules and regulations and long transit times. For orders going by UPS 2nd day or express, the cut off time is 1 pm daily with the exception that Saturday and Sunday orders will ship on Monday. You will also receive an email when your order ships if you provided an e-mail address. (Be sure to check your spam/junk folder depending on your settings as sometimes it goes there rather than your inbox). If you have any questions, you may also contact us at the above referenced telephone number or e-mail address. NOTE: If your order total is $100 or more, we may require signature confirmation. If you do not wish to sign for your package, please indicate 'waive signature confirmation' in the comments field at checkout. We normally ship via USPS but if you wish a different shipping method such as UPS, please indicate in the comments field at checkout or call customer service toll free 855.846.9453
SHIPPING and HANDLING CHARGES: (For U.S. Only)
Standard Processing & Shipping (Processed within 72 Hours)Orders of $39 or More! = FREE Just $4.95 for orders of $38.99 or Less!
Priority Processing & Shipping (Processed within 48 Hours)Any Order Size or Amount = $8.95
Expedited Processing & Shipping (Processed within 24 Hours)Any Order Size or Amount = $14.95
Express, Next Day, Etc.Please Phone or E-mail Customer Service
Seed & other item orders that also have Bulbs, Plants or Bareroots that are placed after March 1st will be shipped together at the shipping time of the bulb/plants or bareroots. All Bulb/plant/bareroot products ship according to the specifics on their individual pages. If your order contains muliple advance sale items along with items ready to ship (like seeds or gifts), and you wish the order split, then an additional shipping charge may apply, but usually we waive these unless you request more than 3 separate shipping times due to the products on your order. If you wish your seed or other items shipped ahead, just let us know in the comments field at checkout! Advance sale items are shipped according to region, starting with warmer areas first in the order they were received. If you select Priority or Expedited shipping, this does not mean your order will be delivered in the allotted time frame specified above. It means your order will be pushed ahead of orders with standard shipping at the appropriate planting time in your area. You may request 'ship now' in the comments field at checkout. Keep in mind, that items do have to have arrived to us from harvest.
Refund Policy and Return Policy:
Gifts or gift shop merchandise/garden product items purchased from the Vermont Wildflower Farm may be returned for up to 30 days from the day we ship the item/items for a full refund of the original purchase price, less shipping, handling. All returns must receive prior authorization by phoning or e-mailing us or they will not be accepted for credit/refund. We will provide return instructions at that time along with your authorization #.If your shipment includes an incorrect item or an item that is defective or damaged in shipping, you may return it to us within 30 days from the day we ship, and we will replace it at no cost to you. Please contact us to let us know a damaged/defective item is being returned. Please note that we can make exchanges only for the exact item you ordered; we cannot exchange one product for another. If this is your situation, please call us to discuss.
All items returned for a refund/credit will be issued within 10 business days. Payments by credit card will be refunded to the credit card used. All other forms of payment will be issued as a credit on account only. Shipping charges are non-refundable.
Our Seed Guarantee:
Fresh, top quality, tested seed is all we sell. If for any reason your Vermont Wildflower Farm seed does not grow, please contact us to discuss replacement/credit on account/refund. Shipping charges are non-refundable. We cannot guarantee establishment of seed due to various factors over which we have no control. For example, we cannot be responsible for weather, improper preparation, soil or other circumstances out of our control. We cannot be expected to replace seed due to premature or late plantings, neglect, drought and other natural conditions. It is mutually agreed that in no case shall our liability surpass the purchase price of the seed. We offer a 100% guarantee. If we approve a seed return for any reason it must be in the original bag/package and be unopened. In other words it must be returned in resellable "as-new" condition with the original shipping materials. Any discrepancies, damages, or uncleanliness could result in a delay or forfeiture of your refund. All authorized returns must be received within two weeks of authorization. All return shipping expenses will be incurred by you. If you decide you do not want an order after it has already been shipped out and you refuse the shipment without asking permission you will be charged the 10% restocking fee and your shipping charges will not be refunded. Unused seed will not be considered for an authorization to return after 30 days from the date of your order. Any claims for non-receipt must also be within 30 days from the day we ship. Note: Custom Orders such as custom mixes or custom quantities are final sales and are non-returnable, non-refundable and must be pre-paid. If you have any other questions, please contact customer service at firstname.lastname@example.org.
Bulb & Live Plant/Bareroot Ordering Guide & Return Policy
Your online order for bulbs/bareroots/perennials etc. will be charged to your credit card including shipping charges (if any) at the time of placing the order (advance sale) and the bulbs and/or perennials will ship according to the shipping schedule on their respective product section pages. This is standard practice in the mail-order bulb/plant business. It not only allows us to accurately project inventory but allows us to offer you huge discounts for pre-ordering. We fully guarantee all flower bulbs and perennial plants/bareroots. Visit our Guarantee Page for Details. Bulbs & live plant products cannot be returned. If there is a problem with your order, please contact us within 3 days of receipt of your order.
NOTE: Understandably we cannot be responsible for various factors over which we have no control such as; weather, improper preparation, soil, premature or late plantings, neglect, drought and other natural conditions or improper storage of your plants. It is mutually agreed that in no case shall our liability surpass the purchase price of the product. Additionally, any order that contains live or perishable items such as bulbs or plant items that had a wrong/insufficient address provided by you at the time of order and your package can not be delivered for any reason including packages that are forwarded, delayed pick-up or packages returned to us as 'undeliverable', no refunds will be issued. We may issue a replacement order if inventory allows, however, a flat rate shipping charge will be applied to the replacement order if the result is a delivery issue due to any of the above mentioned delivery circumstances. If you refuse a shipment of bulbs, live plant items or food items without contacting us prior to doing so, you will not be refunded.
Any order for live plants or bulbs that you have an issue with, changed your mind about or arrives damaged, you must contact us within 3 business days for a resolution! If your live plant or bulb fails to grow - just contact us within 1 year, we'll replace it, put a credit on your account or refund it! Shipping charges are non-refundable. Live plants and bulbs are non-returnable but if you contact us within the allotted time frames depending on the situation we are more than happy to work something out - always!
BULB & LIVE PLANT PRODUCTS CANNOT BE SHIPPED OUTSIDE THE UNITED STATES!
HOW DO I ORDER WILDFLOWER SEED PRODUCTS IF I DON'T WANT TO ORDER ONLINE OR I NEED ADVICE OR HAVE QUESTIONS??
If you would like to order but don't wish to do so online, you have questions or you need advice you can phone, fax or mail in your orders for any of our products. We always enjoy providing the best possible customer service regarding your order. Phoning us allows us to insure that you are receiving the proper mix or seed and quantity for your area especially if you are a first time wildflower gardener! We also understand that not all folks wish to order online even though we have the highest security regarding your information possible.
Your call will be answered immediately by one of our expert customer service reps and your order will go out the door within 24 hours.
If you do not wish to call you may use our checkout to add items to your cart and then print out the cart order form and mail or fax it to us with your order and information. Please insure that you provide a contact number in case we may have any questions.
If you are phoning in be sure to ask about our phone specials! WE ALWAYS HAVE EXTRA GIFTS AND PROMOS!
PRODUCT REVIEWS & RATINGS - Write a Review - We Want Your Thoughts About Us!
Product Reviews! Help us and your fellow consumer by reviewing and rating products that you have purchased. Let us know how it worked for you, what you thought about the product, the results and our service! We are always striving to improve. Each and every review is an opportunity to offer the pros or cons of your experience in order to better inform other consumers. It is also a great opportunity for us to hear back from you. We are always looking for more ways to take our products, service, website etc. to higher levels. Striving for perfection will allow us to meet your garden needs & goals in an ever changing industry! Your opinions & reviews will help us do just that!